ITSM White Papers

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Let the Bridge Fall - As Long as It Falls on Time
sponsored by TeamQuest Corporation
WHITE PAPER: Different managers have different philosophies for project planning and scheduling, especially when it comes to meeting deadlines. But what if there was a way to improve risk management in relation to corporate projects? Learn how capacity planning provides the foresight necessary to complete projects on time and boost customer satisfaction.
Posted: 12 Oct 2011 | Published: 12 Oct 2011

TeamQuest Corporation

Cloud Computing to Drive High Performance
sponsored by BMC-Accenture
WHITE PAPER: This white paper highlights the areas where companies can see improvement after implementing cloud computing and offers detailed guidance to help IT prepare for this new IT model.
Posted: 22 Aug 2011 | Published: 22 Aug 2011

BMC-Accenture

MANAGE and CONTROL IT services in the age of complexity.
sponsored by Hewlett-Packard Enterprise
WHITE PAPER: In a world of mobility, virtualization, and cloud computing, IT services are constantly changing. To serve the business more effectively, IT needs a new approach to managing operations. This white paper introduces a new methodology called business service management (BSM). Discover how this management approach improves your overall service quality.
Posted: 22 Dec 2011 | Published: 22 Dec 2011

Hewlett-Packard Enterprise

Top 8 Considerations to Enable and Simplify Mobility
sponsored by ServiceNow
WHITE PAPER: Mobile devices can help organizations become more agile, cost efficient and competitive. Get tips on embracing mobility.
Posted: 19 May 2014 | Published: 19 May 2014

ServiceNow

Why Choose IBM BladeCenter Foundation for Cloud
sponsored by IBM
WHITE PAPER: Cloud services are increasing the pressure put on today’s data centres, pushing IT professionals to virtualise their data centre infrastructures as quickly as possible. This white paper discusses an advanced platform you can leverage to provide your data centre with the capabilities it needs to effectively support cloud computing.
Posted: 02 Mar 2012 | Published: 01 Mar 2012

IBM

Your Guide to Improving IT Service Visibility
sponsored by Pangea Systems
WHITE PAPER: This whitepaper details the importance of IT service visibility for providing the performance your users demand and justifying the value of your services.
Posted: 25 Jun 2014 | Published: 20 Mar 2014

Pangea Systems

Serena Service Manager
sponsored by SERENA Software, Inc.
WHITE PAPER: This white paper gives an overview of the IT service management (ITSM) market and provides criteria for for successful vendor assessment and product implementation.
Posted: 10 Aug 2011 | Published: 31 Jul 2011

SERENA Software, Inc.

Cisco Global Cloud Index Q&A
sponsored by Cisco Systems, Inc.
WHITE PAPER: This whitepaper is a Q&A about the Cisco cloud index that will give you a full understanding of how it works and how you can use it to help you run your data center.
Posted: 11 Dec 2013 | Published: 11 Dec 2013

Cisco Systems, Inc.

The Business Value of Adopting Advanced Support Tools and Utilities
sponsored by Hewlett Packard Enterprise
WHITE PAPER: Discover the obstacles associated with supporting advanced technology in complex IT environments. Review what you should look for when considering support features and deliverables, and learn how specific support tools can enable improved problem resolution and minimize downtime.
Posted: 26 Apr 2012 | Published: 01 Sep 2011

Hewlett Packard Enterprise

Developing an effective resiliency capability within a cloud design
sponsored by IBM
WHITE PAPER: Read this white paper to learn how to develop a reliable resiliency management program for your cloud environment. Review the key elements, business areas and questions you should consider.
Posted: 27 Jun 2012 | Published: 31 Aug 2011

IBM