WHITE PAPER:
This guide was written to help identify or measure those critical CX measurement points that provide feedback on the health and success of a CX initiative. It is intended to familiarize you with important CX measurements and Key Performance Indicators (KPIs) along with providing a definition and a method to calculate their value.
WHITE PAPER:
Some organizations continue to operate without documented processes, procedures and polices. Learn how to avoid risks to services levels, business continuity - and a new approach to IT - one that moves from a reactive to a more predictive model.
WHITE PAPER:
Virtualization offers a more flexible solution where resources can be redistributed in accordance with shifting demands. However, virtualization resources add a new abstraction layer to the infrastructure stack, which can complicate IT service optimization. Read on to learn best practices for optimizing IT services in complex virtual environments.
WHITE PAPER:
Organizations that plan an information strategy, make realtime business analytics available to all levels of the organization, and architect an extensible information platform can generate more revenue, lower
costs, reduce risk, and predict future outcomes with greater confidence. Read this white paper to learn more.
WHITE PAPER:
Recognizing that successful IT innovation requires deep involvement with the business overall, CIOs increasingly help set business strategy, use IT to enable business flexibility, and help corporations meet enterprise-wide goals. Learn what this means to IT managers, operations managers, development managers, strategy and architecture leaders.
WHITE PAPER:
In this white paper, brought to you by StarCite, corporate travel and meetings professionals will learn why executive support is vital to a strategic meetings management effort and how to garner that support - even if it requires investment and resources from upper management.
WHITE PAPER:
This white paper reviews modern enterprise service grids and how their brokered peer-to-peer architecture offer ease of use for a wide array of distributed computing projects including the SOA market.
WHITE PAPER:
If potential risks to a SOA implementation are not identified during the planning process, they can be difficult to mitigate during the implementation. Read this paper to learn how an awareness of these risks can help ensure a successful adoption.
WHITE PAPER:
This paper focuses on Data Domain technology leadership and differentiation and why it matters to you. The purpose of this paper is to explore the technical and financial reasons why Data Domain systems are ideal for backup and archiving in your environment.
WHITE PAPER:
Many IT departments have chosen to throw hardware at performance and capacity problems. In the past, that approach has worked, however times and management challenges have changed; demanding a different approach – capacity management. This guide is designed to help those IT leaders who are now looking to assemble a capacity management approach.
