Converged IP Contact Centers White Papers

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Revolutionizing Patient Care Through Communications
sponsored by Avaya
WHITE PAPER: Learn how you can improve the efficiency and productivity of nurses providing patient care, as well as how they work with each other, physicians and other staff. This allows professionals to spend more time providing “hands-on” care to patients, and less time on coordination of that care.
Posted: 02 Sep 2011 | Published: 02 Sep 2011

Avaya

ShoreTel Unified Communications Platform: Easy to Deploy, Use, and Manage
sponsored by ScanSource & ShoreTel
WHITE PAPER: Learn about a purpose-built for IP platform that can help you fully integrate rich communications capabilities across your organization to increase connectivity and boost productivity.
Posted: 07 Aug 2012 | Published: 31 Jul 2012

ScanSource & ShoreTel

SAP Business Communications Management Rapid-Deployment Solution
sponsored by SAP America, Inc.
WHITE PAPER: See how SAP has combined SAP Business Communications Management with implementation services to help you quickly and predictably improve customer service and reduce operational costs in inbound contact centers. The all-IP contact-center solution works with SAP CRM to further increase customer service benefits.
Posted: 24 Mar 2011 | Published: 24 Mar 2011

SAP America, Inc.

The Rise of the Employee Experience Platform
sponsored by ServiceNow
WHITE PAPER: This paper explores how employee experience platforms that make work easier and more productive for employees have become essential to a business' success.
Posted: 30 Jan 2023 | Published: 30 Jan 2023

TOPICS:  IT Management
ServiceNow

Hitachi Unified Compute Platform HC: Maximize Hyperconverged Performance with NVMe
sponsored by Hitachi Vantara
WHITE PAPER: Read this paper for an evaluation of Hitachi Unified Compute Platform HC (UCP HC) hyperconverged infrastructure solution with a focus on assessing the performance and value of NVMe-based flash for business-critical applications and databases in the virtualized data center.
Posted: 23 Aug 2021 | Published: 23 Aug 2021

TOPICS:  IT Management
Hitachi Vantara

How a cloud-native CMS makes content delivery faster and easier
sponsored by Adobe
WHITE PAPER: Download a copy of this 16-page guide to see how a cloud-native CMS can make content delivery faster and easier for the ultimate personalized experience.
Posted: 08 Jun 2021 | Published: 08 Jun 2021

TOPICS:  IT Management
Adobe

How Slack's own developers use Slack
sponsored by Slack
WHITE PAPER: Access this paper to learn exactly how Slack's own developers use Slack to maximize collaboration between the engineering teams.
Posted: 20 Aug 2021 | Published: 26 May 2020

TOPICS:  IT Management
Slack

Building Tomorrow's Enterprise
sponsored by Hewlett Packard Enterprise
WHITE PAPER: This paper focuses on the steps you need to take to navigate a cloud-everywhere transformation successfully and some of the best practices that will help you along the way.
Posted: 17 Jun 2021 | Published: 17 Jun 2021

TOPICS:  IT Management
Hewlett Packard Enterprise

Magic Quadrant for the CRM Customer Engagement Center
sponsored by ServiceNow
WHITE PAPER: Read this report for an overview of the CRM Customer Engagement Center market and details on why ServiceNow is a Leader in 2021 Magic Quadrant.
Posted: 08 Jul 2022 | Published: 08 Jul 2022

TOPICS:  IT Management
ServiceNow

Protect and Preserve Your Data from Endpoint to Infrastructure
sponsored by Dell Technologies, Intel and Vmware
WHITE PAPER: Read this paper to learn how to achieve cyber resilience and learn how to protect your data from endpoint to infrastructure with help from a partnership between Dell Technologies and VMware.
Posted: 11 Nov 2021 | Published: 11 Nov 2021

TOPICS:  IT Management
Dell Technologies, Intel and Vmware