WHITE PAPER:
The question is no longer if your healthcare practice will make the transition to EHR, but when. Careful planning and effective change management can help keep missteps – and the stress and costs that come with them – to a minimum. This white paper presents strategies for avoiding common EHR implementation problems.
WHITE PAPER:
This paper discusses several issues related to implementing a telecommuting home worker program for contact center agents. Certainly, the particular requirements of each company will dictate the extent to which these and other concepts are implemented.
WHITE PAPER:
In the Global Knowledge/TechRepublic 2010 Salary Survey, conducted at that end of last year, one of the questions put to respondents was "What skill set will your company be looking to add in 2010?" Here's the complete list, with the No. 1 skill listed being in the highest demand.
WHITE PAPER:
Forward-thinking organizations are turning to enterprise learning in their quest to be better informed, better skilled, better supported at the point of need, and more competitive in their respective marketplaces.
WHITE PAPER:
This white paper contains critical information about spear phishing and how to prepare your users and systems from falling for these targeted attacks being masked as trustworthy content.
WHITE PAPER:
This report is the result of a study taken by 87% of IT executives on the best way to manage the service of business critical applications to measure performance at the end-user level. Read this to learn the best practices in performance management.
WHITE PAPER:
An organization is only as successful as the people who run the Service Desk. Check out this white paper and explore key ways you can recognize the right people to help build your Service Desk team.
WHITE PAPER:
This paper will explain how education and training programs from SAP are now offered in a wide variety of delivery options to meet the needs of today’s workforce. This paper will also introduce you to the flexible training options now available from SAP, as well as some innovative new offerings just released in the last few months.
WHITE PAPER:
This white paper discusses the technology that can be deployed to extend talent management practices across the enterprise with a focus on leadership positions.
