WEBCAST:
Access this eye-opening webcast to learn about a question-answering analytics system that functions as a self-service chat session for customers that would normally contact a call center. Discover how this tool can drastically improve customer experience, decrease issue resolution time, increase top-line revenue, and more
WEBCAST:
The Oracle Solution Support Center, Oracle's most comprehensive Advanced Customer Service, is the best way to protect mission-critical operations and drive business success.
WEBCAST:
In this on-demand video, learn about the need for a complete customer view, and discover how the right big data and analytics tools can help you get there by giving you the power to predict customer behaviors, improve customer engagement, and more.
PODCAST:
A Social Business enables its employees – and customers – to more easily find the information and expertise they seek. Access this podcast series for an in-depth guide to establishing a Social Business for real-time communication and collaboration.
VIDEO:
Watch this brief video to learn how you can provide consistent and relevant answers fast on channels from self-service website queries to social media- increasing customer loyalty and reducing costs in the process.
SOFTWARE DEMO:
Microsoft Dynamics CRM helps increase productivity and create a connected organization that is equipped to please your customers. The result is a compelling and engaging experience for customers that sets your business apart.
WEBCAST:
View this short webcast to see how United Airlines benefited from a flexible data center solution that ensured constant availability, as well as the scalability to meet their ever-changing environment needs.
WEBCAST:
Social networks have revolutionized the way that today's customers gain information and make buying decisions. This brief video introduces a social enterprise service that enables your organization to effectively harness and exploit social information.
WEBCAST:
In this exclusive webcast, learn how you can use big data to create new business value, maintain relevance, and achieve greater operational efficiency.
