Call Centres Multimedia

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Software Subscription & Support sponsored by IBM VIDEO: In this brief video, learn how to stay ahead of IT trends with IBM Software Subscription and Support. You'll discover how you can drive efficiency, increase productivity, and streamline workflows with access to downloads and enhancements throughout the software lifecycle. Posted: 30 Jul 2013 \| Premiered: 30 Jul 2013 TOPICS: Application Life-Cycle Management \| Application Performance Management \| Applications Management \| Call Centers \| Customer Service \| Software Maintenance \| Software Upgrades \| Technical Support Staff

Visa Desjardins Provides a Differentiated Customer Experience sponsored by Genesys WEBCAST: Access this video case study today to learn how Visa Desjardins – the largest financial cooperative group in Canada – optimized customer service delivery by investing in a new blended call center environment. Posted: 16 Sep 2013 \| Premiered: Feb 27, 2013 TOPICS: Call Center Management \| Call Center Services \| Call Center Software \| Call Centers \| Contact Center Management \| Contact Center Services \| Contact Center Software \| Contact Centers \| CRM \| CRM Services \| CRM Software \| Customer Interaction Services \| Customer Service \| Customer Support Software

The Secret Recipe: Transforming Best-In-Class Contact Centers sponsored by Talkdesk WEBCAST: Improved customer retention, customer satisfaction, and agent productivity; these are just 3 ways that an intelligent contact center platform can bring remarkable value to your business. Watch this webinar to learn how you can transform your contact center for the better—with a little help. Posted: 27 Aug 2019 \| Premiered: Aug 27, 2019 TOPICS: Call Center Management \| Call Center Software \| Call Centers \| Customer Retention \| Customer Satisfaction \| Customer Self-Service \| Customer Service

Defeat the Grey sponsored by McAfee, Inc. VIDEO: Find out how to cut through mountains of grey to actionable information that improves response time and efficiency. Posted: 10 May 2017 \| Premiered: 10 May 2017 TOPICS: IT Management

Symantec + Blue Coat: Defining the Future of Cybersecurity sponsored by Hewlett-Packard Enterprise VIDEO: Doug Colson details how the security solutions vendor is partnering to meet the challenges of advanced threats and more. Posted: 22 Dec 2016 \| Premiered: 22 Dec 2016 TOPICS: IT Management

SWOT Assessment: IBM B2B Cloud Services sponsored by IBM WEBCAST: Discover the strengths, weaknesses, opportunities, and threats of IBM B2B Cloud Services in this Ovum analysis. Posted: 20 Jan 2017 \| Premiered: Jan 20, 2017 TOPICS: IT Management

New Technology for Data Driven Analytics Results sponsored by IBM WEBCAST: Hear how new analytics technology creates opportunity for greater insights, while reducing complexity and cost. Posted: 06 Apr 2017 \| Premiered: Apr 6, 2017 TOPICS: IT Management

Kinetic IT sponsored by McAfee, Inc. VIDEO: Hear from Kinetic IT's Security Service Director on the successful fourteen year partnership with McAfee. Posted: 10 May 2017 \| Premiered: 10 May 2017 TOPICS: IT Management

POWER8 Cost Savings Estimator sponsored by IBM WEBCAST: See how much you can save. Posted: 06 Apr 2017 \| Premiered: Apr 6, 2017 TOPICS: IT Management

Rapidly Turn Innovation Into Value With Digitalisation sponsored by Hewlett-Packard Enterprise VIDEO: Learn how digitalisation allows AkzoNobel to accelerate innovation and work smarter. Posted: 30 Jan 2017 \| Premiered: 30 Jan 2017 TOPICS: IT Management