PRESENTATION:
In this presentation from our CW500 event, director of digital architecture and transformation Chris Boyd explains how Telefonica tackled the challenges of delivering people, cultural and organisational change.
WHITE PAPER:
This white paper demonstrates how empowering your employees can lead to significantly improved customer service. Learn how dynamic case management applications can assist in delivering employee empowerment and transform the customer experience.
CASE STUDY:
In this paper you'll read about the steps Wipro Technologies took in order to take its brand name to the next level in order to compete with the top global IT companies.
WHITE PAPER:
This valuable resource explores the need for seamless integration when moving your financial system to the cloud, and introduces a strategy that can ease your integration woes.
PRESENTATION TRANSCRIPT:
In this presentation transcript, Marc Staimer, president of Dragon Slayer Consulting, describes the basics of tiered storage architecture and demonstrates how health care organizations can set policies to automate the process of moving data to different tiers.
WHITE PAPER:
This decision guide demonstrates how migrating to Serena Service Manager will help transform your IT organization into an agile, responsive, and business-focused service provider.
WHITE PAPER:
This resource explores how globalization is increasing the demands of your billing system, and introduces a cloud-based platform that gives you the power to affordably fuel billing success.
WHITE PAPER:
Read the CFO Research Report from Longitude Research commissioned by Oracle and Accenture to see how 930 CFOs from around the world are managing change and driving growth in a disruptive and unpredictable business environment.
WHITE PAPER:
This resource introduces a portfolio of cloud-based analytics tools that can help deliver key business insights – allowing you to optimize collections, drive down company debt, and more – without the need for major business changes.
CASE STUDY:
This brief case study reveals how the right billing system enabled communications provider IMN to meet the needs of sales growth by supporting enterprise-wide billing and customer management.
