360° Care viaVisitar sponsored by Visitar, Inc.
Description:
360° Care viaVisitar is a multi-channel customer care application delivered as a service. The service includes lifecycle CRM capabilities enhanced with features to execute and manage inbound and outbound customer interactions.
|  |
|
Activ! Voice - Voice Recording sponsored by Voice Print International, Inc.
Description: Voice Print offers the most robust, flexible and feature-rich phone call recording software available today. | |
|
Call Center Software sponsored by DialResults
Description: Call Center Software has offered professionals in the call center industry advanced, leading-edge call center software, auto dialer technology, predictive dialers and CTI predictive dialing solutions. | |
|
CallGen™ sponsored by Sigmaworx, Inc.
Description: CallGen is a comprehensive and flexible solution for inbound, outbound, and blended call centers. The modular design enables CallGen to meet you current needs, with the ability to meet your future business needs by enabling additional modules. | |
|
Genesys Contact Navigator sponsored by Genesys
Description:
Genesys Contact Navigator (Agent Desktop) is an intuitive, agent-friendly desktop designed from the ground-up for multimedia communication. It improves the efficiency of agents and facilitates call center management.
|  |
|
Genesys for Managed Services sponsored by Genesys
Description:
A managed services call center solution is a flexible ?pay-as-you-go/on-demand? call-center software solution that is provided to enterprises by a Managed Service Provider (such as a major telecommunications service provider).
| |
|
Genesys Inbound Voice sponsored by Genesys
Description:
Genesys Inbound Voice manages all incoming calls (traditional circuit-switched as well as Voice over IP [VoIP] environments) and delivers the caller to the right agent with the right information the first time, regardless of location.
| |
|
Genesys Outbound Voice sponsored by Genesys
Description:
Genesys Outbound Voice allows contact centers to provide additional levels of customer service by creating, modifying, running and reporting on outbound service campaigns using comprehensive software dialer technology.
| |
|
GenKBS (Generic Knowledge Base System) sponsored by Systèmes Épilogue Inc.
Description: GenKBS (Generic Knowledge Base System) is a software product designed to assist and help call centre agents resolve all customer problems, from the simplest to the most complex tasks in a standardize and traceable fashion. | |
|
IVR Results sponsored by DialResults
Description: IVR Results systems allow people to communicate with computers through telephones, there by opening up almost limitless opportunities for new and enhanced customer service. | |
|
N-Focus sponsored by Netlert Communications, Inc.
Description: N-Focus is a truly unique software solution that gives you valuable insight into the operations of your call center. | |
|
Optimise sponsored by Magnetic North Software Ltd
Description:
Optimise Essentials is designed as a cost effective call recording solution for small to medium sized businesses, who wish to record their inbound and outbound telephone conversations, for either litigation protection or conflict management.
| |
|
Predictive Dialers sponsored by DialResults
Description: Predictive dialers by DialResults use the latest innovative call center software and CTI technology. | |
|
VeoConnect™ sponsored by Pronexus, Inc.
Description: Pronexus VeoConnect delivers on this promise for organizations of all sizes: it is a turnkey speech-enabled auto-attendant for Microsoft Speech Server 2004 that rapidly connects incoming callers with their destination. | |
|
VoIP Predictive Dialer sponsored by DialResults
Description: Predictive Dialers Results is a resource for dialer education and predictive dialing support for any type of call centers predictive dialing environment. | |
|
