How integrating UC & the contact center can enhance CX

Unified communications (UC) and contact center (CC) integration fosters a "Customer Experience through Everyone" (CXE) by dismantling silos. An analyst report reveals that a unified UC/CC platform enhances customer and employee experiences.

Key benefits include:

Swift issue resolution via cross-departmental collaboration
Boosted customer satisfaction with first-contact resolution
Simplified management through a single vendor

Case studies from RingCentral clients Caliber Home Loans and Akumin demonstrate the business impact of UC/CC integration.

Discover the full benefits in this complete report.

Vendor:: RingCentral
Posted:: May 2, 2024
Published:: May 2, 2024
Format:: HTML
Type:: White Paper

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