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ABSTRACT:

Condor Ferries runs a complex, large-scale retail operation, carrying over a million passengers every year across the English Channel and selling goods in its onboard restaurants and shops. With over 1,400 lines of product sold in its Duty Free shops alone, optimizing stock levels is not a simple objective.

Read this case study to learn how fully integrating its retail electronic point of sale (EPOS) system with its warehouse management systems and implementing other measures to automate its ship-to-shore supply chain has allowed Condor Ferries to:

  • Improve stock location accuracy
  • Reduce labor costs
  • Enable full traceability, from point of receipt to point of dispatch, for any item that moves through its warehouse
  • Improve the quality of onboard service for its passengers
  • And increase productivity by as much as fifteen percent.

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