SAP Research Library

Diversified enterprises often need tailored customer relationship management (CRM) solutions to reflect the sales processes in different lines of business (LOBs). However, consolidated pipeline forecasting and reporting are essential for managing the overall enterprise. View this webcast to learn how the federated model can help business units operate customized CRM systems while synchronizing to a central application. We explore how the server stores enterprise-pertinent information from all CRM systems, thus supporting executives responsible for achieving overall sales goals. Learn how Microsoft is deploying Microsoft Dynamics CRM internally in a federated model, connected to its corporate investment in Siebel, to support business unit flexibility and executive oversight. We describe how the Microsoft Business Solutions team uses Microsoft Dynamics CRM in a federated model and explain the benefits this approach offers. We also discuss the overall deployment approach that allowed the team to get the solution up and running within three months.