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Video
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Webcast
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English
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ABSTRACT:
What is the role of customer service in your organization? Is it considered simply a cost of doing business or does it play a critical role in your organization's business strategy? For years, research has conclusively demonstrated a substantial link between high customer satisfaction levels and increased profitability and company value. To take advantage of this trend, you need the right software to help you do the job. View this webcast to discover how Microsoft Dynamics CRM can help you transform customer service into a strategic business asset.
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Speakers
Jonathan Farmer
Senior Product Manager
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Microsoft Dynamics CRM
David Peet
VP Field Operations
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CROSSMARK
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BROWSE RELATED
WEBCASTS
Business Intelligence | CRM | CRM Software | Customer Service | Knowledge Management | Knowledge Management Software | Reporting Software
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View All Resources
sponsored by Microsoft
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SAP Research Library
