SAP Research Library

Companies invest millions in enterprise software systems to realize efficiencies and increase productivity. Many organizations diligently prepare for the long-anticipated go-live date and then expect immediate productivity gains. Typically, there is not much preparation for "beyond go-live," yet the setbacks that stem from this lack of preparation undermine the original productivity goals. This white paper examines post-go-live end-user support when developing training material and implementing a performance support system to boost the return on enterprise software investments.