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ABSTRACT:

Interactive voice response (IVR) technology can help to improve call center efficiency by interacting with callers, gathering information and routing calls to the appropriate recipient. Attend this Webcast to learn how phone application servers can vastly improve the phone self-service experience over existing IVR systems today.

In this Webcast, you will learn:

  • What a phone application server is -- as defined by Opus Research.
  • How IBM is saving millions by using phone application servers in their phone projects.
  • How phone application servers can be used with Genesys Voice Portal.
  • How companies like Deutsche-Telekom are enhancing customer satisfaction with new personalized phone applications.

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