|
Product: |
Cicero CTI Integrator |
|
|
Company: |
Level 8 Systems, Inc. |
|
Type: |
Software |
|
Description: |
Peak performance in your contact center requires agents to handle calls quickly and efficiently. With Cicero CTI Integrator software, agents can process calls more effectively by automatically "screen popping" existing contact center applications from current CTI software. It does this by sharing data from CTI software with any application running on agents? desktops. Cicero CTI Integrator reduces re-keying and copying of data by sharing customer account information from a screen pop-up or other telephony system.This reduces the length of each call, customer wait time, agent errors and increases overall customer satisfaction.
|
|
View All Company's Documents
|
| |
|
Related Products: |
Application Integration | Business Integration Software | CTI (Computer Telephony Integration) |
|
