Description
Voice Logging and Recording refers to a system that connects to telephone instruments and lines (either digital or analog), T1, E1, VoIP (voice over IP), radio lines, speakers and/or microphones for the purpose of accurately recording both sides of a conversation. In addition, we can optionally live-monitor all conversations and provide screen captures and quality assurance reports. This is a must for many organizations, including financial institutions (such as stock & brokerage firms, banks, clearing houses, mortgage firms), as well as public safety organizations (police, 911, fire, air traffic controllers, ambulance companies, and hospitals) and others, including auto-towing companies, military bases, cement companies, insurance companies, utility companies, charter airlines, and most call center/contact center applications and ACD groups. |
